Chick-fil-A has achieved incredible success and it is the most profitable fast-food chain in America on a per-location basis - without opening on Sundays. Since launching in 1946, they’ve gained more than 10% sales increase almost every year. The seemingly unstoppable chicken chain is a cultural phenomenon, and every outlet consistently has long lines snaking round the corner.  

The secret sauce to Chick-fil-A's success is its compelling culture of care. "It’s My Pleasure" begins with understanding the company's purpose, and its unique talent acquisition process. This has allowed Chick-fil-A to build high performing teams with social impact. Their legendary, award-winning customer service has turned it into an experience company that sets it apart from its competitors. Culture starts at the top, and it is proven by its people.  

In this session, you will meet and learn from three Chick-fil-A Franchisees. They will share their personal journeys with the brand, the best practices in leadership, principles of building high performance teams, a culture of care, and delivering exceptional customer service. 

Come join us and be inspired to build something that's bigger than your product. As the saying goes, "It's My Pleasure!"